Easy Ways to Factory or Soft Reset Your TCL Roku TV

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A step-by-step guide for fixing common TCL Roku TV issues

Co-authored by Darlene Antonelli, MA Reviewed by Luigi Oppido

Last Updated: February 17, 2025 Fact Checked

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• Hard Resetting with Remote
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• Hard Resetting Without Remote
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• Soft Resetting with Remote
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• Soft Resetting Without Remote
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• Troubleshooting
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• Video

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If your TCL Roku TV is freezing, unresponsive, or having other problems, you can do a factory reset (also called a hard reset) to restore it to its original settings. If your TCL Roku TV is still working but not as well as it used to, you can try a soft reset instead, which is a type of rest that is not as in-depth and doesn't delete your personal data like when you restore to factory settings. Both methods are great for troubleshooting, so read on to learn more.

Easily Reset a Tcl Roku TV with and Without a Remote

To reset your TCL Roku TV, go to Settings > System > Advanced > Factory reset > Factory reset everything and enter the code on the screen. If you can't access the menus, press the recessed "RESET" button on the back of the TV with a small tool, like a straightened paper clip.

Steps

Section 1 of 5:

Hard Resetting with Remote

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1. 
   1
   Press the "Home" button on your remote. If you don't have a remote or if it's ]]Tcl-Roku-TV-Remote-Not-Working|unresponsive]], or your screen is black or frozen, skip this method.

   • Factory resetting will erase all your personal data, including your settings, saved Wi-Fi networks, Roku data, and more. Once you complete the hard reset, you'll need to go through the guided setup again, which includes reconnecting to Wi-Fi and re-linking your Roku account.
   • This is what you want to do if you're selling or giving away your TV, or if your TV is encountering problems that don't go away after a soft reset. Factory resetting ensures that none of your data is stored on the TV.
2. 
   2
   Select Settings. It's next to a gear icon.
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3. 
   3
   Select System. Use the right arrow to open the menu that's highlighted and the down arrow to scroll down.
4. 
   4
   Select Advanced system settings. You may need to scroll down to find it on the menu.
5. 
   5
   Select Factory reset. This opens a menu with more factory reset options.
6. 
   6
   Select Factory reset everything. Enter the code listed on the TV. This ensures that you actually intend to wipe everything and that navigating to this menu option was not an accident.
7. 
   7
   Select OK. This starts the factory reset process and your TV will restart a few times as it goes through the hard reset process.
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Section 2 of 5:

Hard Resetting Without Remote

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1. 
   1
   Get a small tool like a straightened paper-clip. You'll need this to continue.

   • Follow these steps if you don't have the remote or if the screen is black or unresponsive.
   • Factory resetting will erase all your personal data, including your settings, saved Wi-Fi networks, Roku data, and more. Once you complete the hard reset, you'll need to go through the guided setup again, which includes reconnecting to Wi-Fi and re-linking your Roku account.
2. 
   2
   Press the "RESET" button on the back of the TV for 12 seconds. The light indicator on the TV will be dim to indicate when the reset process is done.

   • When the LED indicator light is dim, you can remove the small tool from the "RESET" button.
   • When you turn the TV back on, you'll be guided through setup again and will need to reconnect to Wi-Fi and your Roku account.
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Section 3 of 5:

Soft Resetting with Remote

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1. 
   1
   Press the "Home" button on your remote. This is a soft reset, which is also called power cycling, or restarting. You'll be asked to restart and reset your device in troubleshooting steps.

   • If you don't have the remote or your screen is black or unresponsive, skip this method.
2. 
   2
   Select Settings. This is next to a gear icon.
3. 
   3
   Select Power. Use the right arrow to open the menu that's highlighted and the down arrow to scroll down.
4. 
   4
   Select System Restart. You may need to scroll down to see this option.
5. 
   5
   Select Restart and press "OK" on your remote. Your TCL Roku TV will turn off and then turn back on.
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Section 4 of 5:

Soft Resetting Without Remote

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1. 
   1
   Unplug the TV from power for 30 seconds. Use this method to reboot your TV without a remote.
2. 
   2
   Plug the TV back into power and turn it on. Once you turn your TV back on, you've done a soft reset or a power cycle.
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Section 5 of 5:

Troubleshooting

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1. 
   1
   What do I do if I can't access the factory reset option? If your TV screen is black or unresponsive, you can use the method to reset without navigating through settings, but there are more tips in How to Fix a TCL TV with a Black Display.
2. 
   2
   How do I fix a remote that won't work after resetting my TV? If the remote stops working, check the batteries and do an IR test. If neither of those gives you answers, make sure there aren't obstacles between your remote and the IR sensor on your TV.
3. 
   3
   What if I don't have a remote? You can use the physical power button on your TV to turn it on, but there are also more options in 4 Ways to Turn on a TCL TV Without a Remote.
4. 
   4
   What do I do if resetting and restarting my TV doesn't fix the problem? Check out How Long TVs Last: Life Expectancy of LED, LCD, & Plasma Screens to learn how long you should expect certain TVs to last. Your Vizio TV may be severely outdated and more expensive to repair than replace.
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